Case Management Solutions by Verus IT:
Typically, case management processes are knowledge centric and characterised by:
The need to allow enough flexibility for additional sub-processes in response to actions by end users or other changing criteria. It may not be possible to fully determine the workflow of the case at design time, so we need to dynamically adapt the process as the status of the case changes.
The possibility that external events and intervention can change the status of a running case, e.g. postponement of a legal case due to illness. Also, the possibility that the outcome of separate cases may have an impact on a current case.
Timelines that are unpredicatable and may be long running, sometimes lasting for many years (i.e. legal or medical cases). Case Management solutions often need a role base design allowing the adaptability required for changing policies and staff members.